With 20 years of experience leading product design, development and strategy in Fortune 500 companies, Surbhi has built and led product and engineering teams at technology icons including Google, YouTube, Netflix, and Cisco. Over the last decade she has launched multiple successful & insightful products, many of which encompass AI and machine learning expertise. Additionally, Surbhi led query disambiguation, NLP and speech recognition efforts on leading edge Google Home and Google Assistant enabled devices using Google Cloud ML models.

Currently Surbhi is leading Juniper’s Customer Experience charter focused on incorporating Juniper’s Experience-First Networking initiatives into every aspect of the customer journey. She is focused on building omnichannel engagements and ML based proactive and predictive support capabilities. Leveraging her EQ-based motivational leadership style, Surbhi is leading highly cross-functional initiatives enabling digital transformation of both services and enterprise business.

Surbhi holds a Bachelor’s in Engineering from IIT Kanpur and a Master’s degree in computer science from Texas A&M University. She also holds General Management Program (GMP) degree from Harvard Business School Surbhi leads Global Inclusion & Diversity initiatives at Juniper and is passionate about supporting and giving back to the IIT community. She is a key leader of the IIT Artificial Intelligence & Machine Learning forum, a Board Member for IIT Kanpur Foundation, and the former President of IIT West Coast alumni association. She has also Chaired and led the "Women in Product" San Francisco Bay Area organization and is an active member of Chief.